Faq

How long does shipping take?

We offer standard and express shipping options. Standard shipping typically takes 5-10 business days, while express shipping delivers within 2-4 business days. Delivery times may vary depending on your location and any customs processing for international orders. You will receive a tracking number via email once your order ships.

What are your shipping destinations and costs?

We ship to most countries worldwide. Shipping costs are calculated at checkout based on your delivery address and the selected shipping method. Any applicable customs duties or import taxes are the responsibility of the customer.

Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We will try our best to accommodate your request if the order has not yet entered the fulfillment process.

What is your return policy?

We want you to love your VioLoom purchase. You may return unworn, unwashed items with original tags attached within 30 days of delivery for a full refund to your original payment method. Sale items are final sale and cannot be returned.

How do I start a return or exchange?

To initiate a return or exchange, please email our customer service team at [email protected] with your order number and the items you wish to return. We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions. Please note that customers are responsible for return shipping costs unless the return is due to our error or a defective item.

How long does it take to process a refund?

Once we receive your returned package, our team will inspect the items. Refunds are typically processed within 5-7 business days after inspection. Please allow additional time for the refund to appear in your account, depending on your bank or payment provider.

How do I find the right size for pants, dresses, or shirts?

We provide detailed size charts for each product category (Pants, Dresses, Shirts) on every product page. Please refer to these measurements and compare them to a similar garment you own for the best fit. If you are between sizes, we generally recommend sizing up.

What materials are VioLoom garments made from?

We are committed to quality and comfort. Our products are made from a variety of materials including cotton, linen, polyester blends, and more. The specific fabric composition is listed in the "Product Details" section on each item's page.

How should I care for my VioLoom clothing?

Care instructions are provided on the garment's label and in the product description online. We recommend following these instructions to maintain the quality, color, and shape of your items.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure local payment methods depending on your region. All transactions are encrypted for your security.

Is my payment information secure?

Absolutely. We use industry-standard SSL (Secure Socket Layer) encryption technology to protect your personal and payment information. We do not store your full credit card details on our servers.

I have a question not answered here. How can I get help?

Our dedicated customer service team is here to assist you. For any further inquiries regarding your order, our products, or policies, please contact us via email at [email protected]. We strive to respond to all emails within 24-48 hours during business days.