Terms of service

1. Agreement to Terms

By accessing and using the VioLoom website (the "Site") and purchasing our products, including but not limited to pants, dresses, and shirts, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, you must not use our Site or services.

2. User Conduct and Orders

You agree to use the Site only for lawful purposes. When placing an order, you warrant that all information you provide is accurate, current, and complete. VioLoom reserves the right to refuse or cancel any order at our discretion, including for reasons such as product availability, errors in product or pricing information, or suspected fraud.

3. Limitation of Liability

To the fullest extent permitted by applicable law, VioLoom, its directors, employees, or agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, or use, arising out of or in any way connected with your access to or use of the Site, its content, or products purchased, even if advised of the possibility of such damages. Our total liability for any claim arising under these Terms shall not exceed the amount you paid for the product(s) giving rise to the claim.

The Site and its content are provided on an "as is" and "as available" basis without any warranties of any kind.

4. Intellectual Property Protection

All content on this Site, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of VioLoom or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws. The "VioLoom" name and logo, and all related product and service names, are proprietary trademarks of VioLoom. You may not use any meta tags or any other "hidden text" utilizing VioLoom's name or trademarks without our express written consent. Any unauthorized use terminates the permission or license granted by VioLoom.

5. Refund & Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items within 30 days of delivery for a refund or exchange, provided the items are unworn, unwashed, and in their original condition with all tags attached. Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product.

To initiate a return, please contact our customer service team at [email protected] with your order details. Refunds will be processed to the original method of payment within 10-14 business days after we receive and inspect the returned item(s). Sale items may be subject to different return conditions, which will be clearly indicated at the time of purchase.

6. Modifications to Terms and Service

VioLoom reserves the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of significant changes by posting the new Terms on the Site. Your continued use of the Site following the posting of any changes constitutes acceptance of those changes.

7. Contact Information

For any questions regarding these Terms of Service, please contact us at: [email protected].

8. Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.